Customer Support Engineer

An exciting opportunity has arisen for a Customer Support Engineer to join our expanding engineering team. In this role you will be responsible for providing first line technical support for our range of sonar products.

• Provide outstanding technical support to customers by telephone, email and occasional customer visits.
• Assist in solving customer’s technical issues together with support from the Engineering Team.
• Provide on-site demonstrations of our sonar products to support sales
• Carry out installation, commissioning and upgrades of products
• Report on opportunities for product improvements
• Ensure communications from customers receive a response within acceptable time frame.
• Promote improvements, upgrades and aftersales opportunities to customers.
• Although office based the role may require occasional travel to support our global customer base.

• Technical education in a relevant discipline to sonar products
• Demonstrable hands-on experience of sonar survey equipment in the field or base

• use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively
• analyse complex issues and problems and come up with rational judgments
• demonstrate specialist knowledge and expertise in own area
• communicate in a clear, precise and structured way
• co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals