Surveyor and Technical Support

Are you a skilled problem solver with a passion for marine technology and operational support? Join our dynamic team at Sonardyne as a Technical Support and Survey Specialist and play a crucial role in delivering exceptional support to our core business customers.

Company Overview:

Sonardyne is a global leader in underwater technology solutions, dedicated to pushing the boundaries of innovation in the maritime industry. Our team of experts is committed to delivering cutting-edge solutions and top-notch customer support to clients worldwide.

How to Apply:

If you’re ready to be part of a leading team in underwater technology and make a significant impact on the industry, please submit your resume and a cover letter outlining your relevant experience and qualifications to recruitment@sonardyne.com.  We’re excited to review your application and potentially welcome you to the Sonardyne family.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

• As a Surveyor and Technical Support, you will be responsible for a diverse range of tasks aimed at ensuring the success of our customers’ operations and advancing our technology offerings. Your responsibilities will include:
• Providing responsive onshore support by addressing email and telephone inquiries from customers, offering both reactive problem-solving and proactive suggestions for system improvements.
• Offering offshore equipment and survey support to customers, including acting as an INS/acoustic operator and assisting in troubleshooting. This may involve participating in vessel visits, direct customer support, and collaborating with our senior engineers and surveyors.
• Assisting Technology Services Senior Engineers and Surveyors in various tasks such as customer trials, LBL planning, INS simulations, data processing, workshops, presentations, training sessions, and industry/marketing events.
• Producing detailed reports based on offshore visits, customer interactions, technical guidance, and other relevant activities to contribute to the development of workshops and white papers.
• Communicating valuable feedback to internal departments, including Engineering, Software Development, and Global Business Managers, to drive product/system improvements and identify potential business opportunities.
• Cultivating strong relationships with colleagues across international regional offices, fostering collaboration with departments like Systems Test, Engineering, Business Development, Direct Sales, Training, and Customer Support.
• Staying up-to-date with our technology advancements, commercial processes, and company initiatives to engage in knowledgeable discussions with customers and efficiently address operational issues.
• Elevating Sonardyne’s reputation by representing the company at marketing activities, maintaining contacts with trade organizations, and actively participating in industry-related events, including contributions to publications and conference presentations.

To excel in this role, you should have:

• A degree in a relevant field such as marine technology, engineering, or a related discipline.
• Experience in technical support, survey operations, or a similar capacity within the maritime or underwater technology industry.
• Proficiency in problem-solving, a deep understanding of operational procedures, and the ability to provide technical guidance.
• Excellent communication skills for interacting with customers, colleagues, and internal departments.
• Willingness to travel offshore and participate in industry events as needed.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A proactive attitude and a commitment to delivering outstanding customer service.